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What's the difference between an answering service and a Mango receptionist service?
An answering service will give you the ability to handle simple tasks, such as forwarding messages. An answering service can come across as cold or impersonal if you aren’t careful.
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However, when you hire MANGO virtual receptionist, it’s as if the person answering the call is right in your office. MANGO can also transfer calls live and provide vital information to your customers over the phone as well.
Are there any benefits for first-time customers?
Sign up today as a first-time customer for only USD$ 50 and get the setup fee waivered ($125 USD). Let your customers ‘chow down’ on flavorful and meaningful connections which will enhance your company’s image IMMEDIATELY. You will also receive a FREE trial for 10 days, and then we will discuss our future performance with you.
Who is answering my phone?
A certified MANGO Receptionist. All our agents are hand-picked to ensure they foster our Core Values and love to delight customers and make meaning connections on every call.
Where are you located?
All of our young and ripe MANGO agents work at our building at 114 Eastern Main Road, Tacarigua.
Can I listen to your Mango receptionists before I sign up?
Sure you can, you may dial 86-MANGO (62646) to speak to one of our live receptionist or click on any of the sample recordings on our home page.
How do I forward my number to Mango?
It is as simple as dialling our MANGO number from your phone. We’ll send you a step-by-step guide, and a delight cultivator will walk you through the process.
Can I keep my phone number?
Sure you can! Your customers would not need to use any new numbers to contact you.
What if I don’t have a phone number, will you provide me with one?
No a problem! MANGO will provide you with any of our numerous Direct Inward Dialling ( Virtual Telephone) numbers to use until you get your number set up.
How do you transfer a caller to me?
Mango makes it really simple to transfer a call using our virtual receptionist call –handling service.
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Firstly the call is answered by a very experience MANGO receptionist with your preferred happy greeting
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The customer is placed on hold after asking the customer’s name and the purpose of the call
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Mango then contacts the customer and asks whether you would like to accept the call.
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If you declined, we would either send to voicemail of take a short message
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If you accept, we will toggle back to the caller and inform them that we will transfer to you with friendly and warm smile.
What are your hours?
MANGO is available up to 24/7/365! Monday-Saturday from 8:30 AM to 8:30 PM in your local time zone. Our MANGO receptionist service is also equipped to handle all your calls with our lunch time and after hour support 24/7/365 add-ons for a nominal fee.
Does Mango know how to work with a Customer Relationship Management (CRM)?
Each MANGO receptionist is trained on the basic usage of most CRMs and other similar systems. We have a few tips and tricks to make that process simpler, so speak with your Partner engagement manager and we can definitely get you set up for some essential CRM support.
What does the set-up fee cover?
This fee goes towards setting up and programming your system codes and MANGO agent syncronization. This is all just part of getting your account to go live, and we would live to make this hassle free for you to get started
What if I am not satisfied with Mango Receptionist?
Basically, you are able to cancel within the first 30 days without any notice. After those initial 30 days, we do require a 30 day cancellation notice to smoothly transition away from your live-call answering.